Privacy Policy
Effective date: September 4, 2026
Harpe Laser & Wellness ("we," "us," or "our") respects your privacy. This policy explains what information we collect through our website, our online forms, and our social media advertising, how we use it, and the choices you have.
This policy covers information collected through our website and marketing. It does not cover protected health information created or received in the course of treatment, which is governed separately by our Notice of Privacy Practices.
Information We Collect
Information you give us. When you fill out a form on our website, request an appointment or consultation, subscribe to our email list, or submit a lead form on Facebook or Instagram, we collect the information you provide. This typically includes your name, email address, phone number, and any details you choose to include in a message or comment field.
Information collected automatically. When you visit our website, we and our analytics providers may collect your IP address, browser type, device type, referring page, pages viewed, and time spent on the site. This is collected through cookies and similar technologies.
Information from advertising platforms. If you submit a lead form on Facebook or Instagram, Meta provides us with the contact information you confirmed on that form. We also use advertising and analytics tools from Meta and Google that may set cookies or collect usage data on our site.
How We Use Your Information
We use the information we collect to:
- Contact you about scheduling a consultation or appointment
- Respond to questions you send us
- Send appointment reminders and practice updates
- Send marketing emails or text messages, where you have asked to receive them
- Improve our website, our services, and our advertising
- Meet our legal and recordkeeping obligations
Text Messaging
If you provide your phone number and consent to be contacted by text, we may send you appointment-related and promotional text messages. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can reply HELP for assistance.
We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for their own marketing purposes.
How We Share Information
We do not sell your personal information.
We share information only with service providers who help us operate our business, such as our website host, email and text message platforms, scheduling and patient management systems, and analytics and advertising providers. These providers may use your information only to perform services for us.
We may also disclose information where required by law, in response to valid legal process, or to protect the rights, safety, or property of our patients, our staff, or our practice.
Cookies and Analytics
Our website uses cookies and similar technologies to remember your preferences, measure site traffic, and understand how our advertising performs. Most browsers let you refuse or delete cookies through your browser settings. Some parts of the site may not work as intended if you disable them.
Your Choices
You can unsubscribe from marketing emails using the link at the bottom of any email we send. You can stop text messages by replying STOP. You can ask us to correct or delete the contact information we hold about you by contacting us using the details below. We will honor these requests as required by applicable law.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect the information we collect. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep contact and inquiry information for as long as needed to serve you and to meet our legal, tax, and recordkeeping obligations, then delete or de-identify it.
Children's Privacy
Our website and our services are not directed to children under 13, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the effective date at the top of this page.
Contact Us
Harpe Laser & Wellness
Asheville: 5 Yorkshire St, Suite B, Asheville, NC 28803
(828) 435-2352
Hendersonville: 410 S. King Street, Hendersonville, NC 28792
(828) 595-3113
Email: appointments@drharpe.com